Once your return has been received by our brand, it can take up to six calendar days to process. When your return has been accepted, your refund will be processed to your original payment method, excluding any delivery costs. Refunds can take up to fourteen days to show in your account, depending on your payment provider.
To track the return of your package, use the Waybill Number from the Waybill Doc included in your order. Or check the status of your return by going to Orders & Returns in your account. If you placed your order as a guest and want to track your return, enter your guest order details .
Refunds in cryptocurrency
Our payment provider that will use the email address you provided at checkout and email you as soon as your refund has been processed.
To claim your refund, you'll need to email with the following information:
a. Full Name
b. National ID, Passport or Business Registration Number
c. Country of Residence
d. Address to receive your refund
Once you've provided the requested information, your refund will be processed and they will send you a confirmation email. You'll need to claim your refund within 30 days of being emailed.
When a refund is successfully claimed by you, we should return to your wallet within the same business day, depending on how congested block chain is.
Faulty items
If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on our website, contact our global Customer Service team as soon as possible. We'll arrange a return and process a full refund for the faulty item.
